Home / General business conditions

General business conditions

Terms and Conditions for Users

1. General Provisions

1.1. These general terms and conditions (hereinafter referred to as "Terms and Conditions") govern the rights and obligations of the contracting parties arising from the purchase agreement concluded between the seller, Fashion Industry s.r.o., with registered office at Dunajská 8, 811 08 Bratislava – Staré mesto, Company ID: 51025701, VAT ID: SK2120568109, registered in the Commercial Register maintained by the District Court Bratislava III, Section: Sro, File No.: 121685/B (hereinafter referred to as "seller") and the buyer, whose subject matter is the purchase and sale of goods on the seller's website.

  • Contact details of the seller: Email: info@donferoni.com
  • Postal address: Fashion Industry s.r.o. Dunajská 8, 811 08 Bratislava – Staré mesto
  • E-shop order acceptance: 24/7

Supervisory Authority:

  • Slovak Trade Inspection (SOI)
  • SOI Inspectorate for the Bratislava Region
  • Prievozská 32, P.O. Box 5, 820 07 Bratislava 27

1.2. A buyer under these Terms and Conditions means any natural or legal person who places an order.

1.3. A consumer for the purposes of these Terms and Conditions means a natural person who, when concluding and performing the purchase agreement, does not act within the scope of their business activity, employment, or profession.

1.4. The buyer as a consumer shall provide their name, surname, residential address, and optionally telephone number and email contact when placing an order.

1.5. The contracting parties agree that by submitting an order to the seller, the buyer confirms their consent that these general terms and conditions and their terms and provisions shall apply to all purchase agreements concluded on any website of the e-shop operated by the seller, based on which the seller will deliver goods presented on the relevant website to the buyer (hereinafter referred to as "purchase agreement") and to all relations between the seller and the buyer, arising particularly during the conclusion of the purchase agreement and product claims.

1.6. The general terms and conditions are an integral part of the purchase agreement. In the event that the seller and the buyer conclude a written purchase agreement in which they agree on conditions different from the general terms and conditions, the provisions of the purchase agreement shall take precedence over the general terms and conditions.

1.7. The list of goods on any website of the e-shop operated by the seller is a catalog of regularly supplied goods.

2. Method of Concluding the Purchase Agreement

2.1. The purchase agreement is concluded by binding acceptance of the buyer's proposal to conclude a purchase agreement by the seller in the form of an email message sent by the buyer to the seller and/or in the form of a completed and submitted form by the buyer on the seller's website and/or in the form of a telephone order by the buyer to the seller (hereinafter referred to as "order").

2.2. The binding acceptance of the buyer's order by the seller is the seller's email confirmation to the buyer about the acceptance of the order after the previous receipt of the order by the buyer. All prices for goods and services and all fees in the online store are quoted including 20% VAT. All further information regarding the order will be sent to the buyer's email address as needed. The automatic email after creating an order is not considered confirmation of the order by the seller, but only a summary of the order created by the buyer.

2.3. The binding acceptance of the order contains particularly data about the name and specification of the goods whose sale is the subject of the purchase agreement, further data about the price of goods and/or other services, name and data about the place where the goods are to be delivered, and data about the price, conditions, method and term of transport of goods to the agreed place of delivery for the buyer, or other data.

2.4. The buyer may deliver to the seller via electronic mail or telephone within the legal period a notice that they are canceling the order, within 14 days of the order being placed. The buyer is obliged to state in the order cancellation notice their name, email, and description of the ordered goods. In case of order cancellation, the seller does not charge the buyer any fees related to the cancellation of the order. If the buyer has paid the seller the purchase price or part thereof at the time of canceling the order, the seller shall return the already paid purchase price or part thereof within 14 days from the cancellation of the order by transfer to the buyer's bank account, unless the contracting parties agree on another method of returning the purchase price.

2.5. According to the amendment to Act No. 222/2004 Coll., on Value Added Tax, it is not possible to change data in an already issued tax document (invoice) from January 1, 2013. Data in the tax document (invoice) can only be changed if the customer has not yet received and paid for the goods.

2.6. In the case of ongoing promotions, the sale of goods on the seller's website is governed by these general terms and conditions as well as the binding conditions of the respective promotion. If the buyer orders goods in violation of the conditions of the respective promotion, the seller is entitled to cancel the buyer's order. The customer will be informed about the cancellation of the order via email, and in case of payment of the purchase price or part thereof, the funds will be returned within 14 days to their designated account, unless agreed otherwise with the seller.

3. Rights and Obligations of the Seller

3.1. The seller is obliged to:

  1. deliver goods based on the order confirmed by the seller to the buyer in the agreed quantity, quality, and pack them or equip them for transport in a manner necessary for their preservation and protection,
  2. ensure that the delivered goods comply with valid legal regulations of the Slovak Republic
  3. hand over to the buyer no later than together with the goods in written or electronic form all documents necessary for the acceptance and use of the goods and other documents prescribed by valid legal regulations (instructions in Slovak language, tax document).

3.2. The seller has the right to proper and timely payment of the purchase price from the buyer for the delivered goods.

3.3. The seller has the right to cancel the order if, due to stock depletion or unavailability of goods, they are unable to deliver the goods to the buyer within the period specified by these terms and conditions, unless agreed otherwise with the customer on alternative fulfillment. The customer will be informed about the cancellation of the order by telephone or email, and in case of payment of the purchase price or part thereof, the funds will be returned within 14 days to their designated account, unless agreed otherwise with the seller.

4. Rights and Obligations of the Buyer

4.1. The buyer is obliged to:

  1. accept the purchased or ordered goods,
  2. pay the seller the agreed purchase price within the agreed payment term including costs for delivery of goods,
  3. confirm receipt of goods in the delivery note with their signature or signature of an authorized person

4.2. The buyer has the right to delivery of goods in the quantity, quality, and place agreed by the contracting parties in the binding acceptance of the order.

5. Delivery and Payment Terms

5.12. Payment Methods
Payments can be made via credit card online or by bank transfer.

5.13. Advance Payment by Bank Transfer
If you choose payment via bank transfer, payment instructions will be automatically sent to your email. Upon receipt of the payment in our account, a tax document will be sent to the same email. This process is performed by our automated system on the next working day. When paying in advance by bank transfer, the delivery date may be affected by the date the payment is credited to our account. The amount must be credited to our account no later than five business days after the order confirmation; otherwise, the order may be considered canceled.

5.14. Payment by Credit Card Online
When paying by credit card online, the order is paid via a payment gateway (Paypal, PAYMILL) upon completing the transaction. Once the payment is credited to our account, a tax document will be sent to the same email. This action is performed by our automated system on the same day.

6. Purchase Price

6.1. The buyer is obliged to pay the seller the purchase price for the goods listed in the order, including the delivery costs (hereinafter referred to as the "purchase price"), by cash on delivery via postal services, credit card payment through the Paypal or PAYMILL payment gateways, or by bank transfer to the seller's account specified in the binding order acceptance.

6.2. If the buyer pays the seller the purchase price by bank transfer, the payment date is considered the day the full purchase price is credited to the seller's account.

6.3. The buyer is obliged to pay the seller the purchase price for the agreed goods no later than upon receipt of the goods.

6.4. If the buyer has paid the seller the purchase price for the goods under the purchase contract, the buyer is entitled to withdraw from the purchase contract and request a refund only in accordance with the applicable legal regulations of the Slovak Republic.

6.5. All promotions are valid while supplies last unless otherwise stated for a specific product.

6.6. If the purchase price for returned or claimed goods or goods for which the contract is withdrawn was paid by the buyer using gift certificates or a combination of certificates and cash, the seller will refund the purchase price to the buyer in the same manner. The value of the returned gift certificates must not exceed the value of the gift certificates paid by the buyer at the time of purchase. If returning gift certificates is not objectively possible, mainly because the seller does not have gift certificates in the required value, the seller will provide the buyer with a monetary refund.

7. Transfer of Ownership and Risk of Damage to Goods

7.1. Ownership of the goods is transferred to the buyer only after full payment of the purchase price for the goods.

8. Complaint Policy (Liability for Defects, Warranty, Complaints)

8.1. The seller is liable for defects in the goods, and the buyer is obliged to immediately report any complaint to the seller in accordance with the valid complaint policy (see Return of Goods).

9. Online Dispute Resolution Platform

9.1. If the consumer is dissatisfied with how the seller has handled their complaint or believes the seller has violated their rights, they may request a remedy from the seller. If the seller responds to the request negatively or does not respond within 30 days of its submission, the consumer has the right, under § 12 of Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution and Amendments to Certain Acts, to file a proposal for alternative dispute resolution.

The relevant entity for alternative dispute resolution with the e-shop operator is the Slovak Trade Inspection Authority (www.soi.sk) or another authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (here). The consumer has the right to choose which of the alternative dispute resolution entities to contact.

Consumers are also entitled to use the Online Dispute Resolution (ODR) platform to resolve their disputes in their chosen language. The ODR platform is available at http://ec.europa.eu/consumers/odr/.

When submitting a complaint to the ODR platform, the consumer must complete an electronic complaint form. The information provided must be sufficient to identify the appropriate online alternative dispute resolution entity. The consumer may attach documents supporting their complaint. Information about any fees can be found on the websites of the specific alternative dispute resolution entity.

10. Product Reviews

10.1. The seller reserves the right not to publish reviews containing inappropriate language, false information, irrelevant content, references to external websites, or anything else that may harm the company's reputation.

11. Gift Vouchers (Certificates)

11.1. Gift vouchers (certificates) issued by the seller can be redeemed for goods on the seller's e-commerce website. Unless otherwise stated, a gift voucher can only be used for goods purchases and does not apply to services, shipping costs, or other charges.

11.2. The value of the gift voucher is indicated on each voucher, inclusive of VAT, and acts as a discount on the total order value, including VAT. A gift voucher can only be used in full for a single purchase; partial use is not allowed. Any remaining balance must be paid in cash, and overpayment will not be refunded.

11.3. Gift vouchers cannot be exchanged for cash. If the buyer is entitled to withdraw from the purchase contract for goods purchased with a gift voucher, the buyer is entitled to a refund of the purchase price in the form of a gift voucher (sent to the address provided by the buyer).

12. Copyright

12.1. The copyright for the donferoni.com website (including photographs, graphics, and audiovisual material) is owned or licensed by Fashion Industry s.r.o. All rights are reserved. Users may not download, copy, store on any medium (including other websites), distribute, transmit, retransmit, or modify the content without prior written consent from donferoni.com.

For licensing inquiries regarding the reproduction of such materials, please contact us.

13. Final Provisions

13.1. These Terms and Conditions become valid and effective upon publication on the Shop's website.

13.2. The seller reserves the right to modify or amend these Terms and Conditions. Changes become valid and effective upon publication on the Shop's website unless a later effective date is explicitly specified. The Terms and Conditions valid and effective at the time of order submission are binding for the buyer and the operator.

13.3. If the purchase contract is concluded in writing, any amendments must also be made in writing.

13.4. The parties agree that communication between them will primarily take place via email or written correspondence.

13.5. Relationships not governed by these Terms and Conditions are subject to the applicable provisions of the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce and Amendments to Act No. 128/2002 Coll. on State Supervision of Internal Market Matters in Consumer Protection, and Act No. 250/2007 Coll. on Consumer Protection, among others.

13.6. GDPR - Data Protection and Processing Information

13.7. These Terms and Conditions become effective for the buyer upon the electronic submission of an order.

13.8. Data in the donferoni.com database is managed on secure servers in the EU and/or the United States.

13.9. By submitting an order, the buyer confirms that they have read and fully agree with these Terms and Conditions.