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Complaints and returns

1. Withdrawal from the contract

1.1 The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract interrupted production or made such serious changes that made it impossible to fulfill the seller's obligations arising from the purchase contract or for reasons of higher power, or if, even after making all the efforts that can be fairly required of him, he is not able to deliver the goods to the customer within the specified period these terms and conditions.

1.2 The buyer-consumer has the right to withdraw from the contract under the conditions regulated by Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws within 14 days from the date of receipt of the goods, even without giving a reason. It is only possible to return goods that have not been opened.

1.3 The goods are considered to be taken over by the Buyer at the moment when the Buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if:

  1. goods ordered by the buyer in one order are delivered separately, instantly
    taking over the goods that were delivered last,
  2. delivers goods consisting of several parts or pieces, at the moment of acceptance of the last part or last piece,
  3. supplies the goods repeatedly during the defined period, at the moment of acceptance of the first delivered goods.

1.4.The buyer may withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period. To exercise the consumer's right to withdraw from the contract, any clearly worded statement by the consumer expressing his will to withdraw from the contract (for example, by letter sent by post or e-mail) to the address:
Fashion Industry s.r.o., Dunajská 8, 811 08 Bratislava – Staré mesto, e-mail: info@donferoni.com

1.5 CONTRACT WITHDRAWAL FORM

Seller: Fashion Industry s.r.o., Dunajská 8, 811 08 Bratislava – Staré mesto, e-mail: info@donferoni.com

I hereby announce that I withdraw from the contract for these goods:

  • Order date:
  • Order number:
  • Name and surname of the consumer:
  • Address of the consumer:
  • Date:


Signature:

1.6 The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the consumer all payments received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees.

1.7 When withdrawing from a contract, the subject of which is the sale of goods, the seller is not obliged to return to the consumer all payments received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees before, as the goods are delivered to him or until the consumer proves that the goods have been sent back to the Seller, unless the Seller suggests that he collects the goods personally or through a person authorized by him.

1.8 If the Buyer withdraws from the contract concluded at a distance, the Buyer bears the costs of returning the goods to the seller.

1.9 The Seller is obliged to return these payments to the consumer in the same way that the Buyer used for his payment. This does not affect the right of the Buyer to agree with the Seller on another method of payment, if no additional fees are charged to the Buyer in connection with it.

1.10 The Seller is not obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a different delivery method than the cheapest usual delivery method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Buyer and the costs of the cheapest common delivery method offered by the Seller.

1.11 The Buyer is obliged to send the unopened goods back or hand them over to the Seller or a person authorized by the Seller to receive the goods within 14 days from the date of withdrawal from the contract at the latest. This does not apply if the seller proposes to pick up the goods personally or through a person authorized by him. The deadline according to the first sentence is considered to have been observed if the goods were handed over for transport no later than the last day of the deadline.

1.12 In the event that the buyer withdraws from the contract and delivers goods to the seller that are damaged or incomplete, the seller is entitled to compensation in the amount of the value of repairing the goods and returning the goods to their original condition.

1.13 When the Buyer cannot withdraw from the Purchase Agreement:
The Buyer cannot withdraw from the Purchase Agreement, the subject of which is the sale of Products made according to the Buyer's special requirements, or Products intended specifically for the given Buyer, or Products that are quickly subject to deterioration or quality reduction, or Products enclosed in protective packaging that is not suitable for return from for reasons of health protection or for hygienic reasons and whose protective packaging was broken after delivery, or Products which, due to their nature, can be inseparably mixed after delivery with other goods.

1.14 The provisions of Sections 7 to 10 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws as amended.

2. Seller's responsibility for Product defects and Warranty

2.1 The provisions of Act No. 40/1964 Coll. The Civil Code, as amended (hereinafter referred to as the "Civil Code"), in particular the provisions of § 619 et seq. OZ and Act no. 250/2007 Coll. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended.

2.2 The Seller is responsible for defects in the delivered Product when it is taken over by the Buyer. For Products sold at a lower price, he is not responsible for a defect for which a lower price was negotiated with the Buyer. In the case of used Products, it is not responsible for defects caused by their use or wear. Furthermore, the Seller is not responsible in particular for Product defects caused by the Buyer and/or other persons and/or facts on the Buyer's side (e.g. improper storage, maintenance or other use of the Product by the Buyer).

2.3. If it is not a Product that spoils quickly or a used Product, the Seller is responsible for defects that occur after receiving the Product during the warranty period. The warranty period is 24 months, and if it is a used Product, the warranty period is 12 months. The warranty period starts from the time the Product is taken over by the Buyer.

2.4. If it is a Product that deteriorates quickly, or a Product whose special nature and/or properties do not allow for the length of the warranty period to the extent according to point 2.3. of these GTC, the warranty period lasts and does not end before the expiration date (e.g. expiration date, minimum durability period, etc.) indicated on the Product, its packaging or the instructions attached to it.

2.5 If the Product has a defect that can be removed, the Buyer has the right to demand that the defect be removed free of charge, on time and properly, and the Seller is obliged to repair the defect without undue delay, but no later than within the period according to point 2.10. of these GTC, delete. Instead of removing the defect, the Buyer may demand the replacement of the Product, or if the defect concerns only a part of the Product, the replacement of the part, if this does not result in disproportionate costs for the Seller considering the price of the Product or the severity of the defect. Instead of removing the defect, the Operator can always replace the defective Product with a defect-free one, if this does not cause serious difficulties for the Buyer.

2.6 If the Product has a defect that cannot be removed and which prevents the Product from being properly used as a Product without defects, the Buyer has the right to exchange the Product or withdraw from the Purchase Agreement. The Buyer has the same rights in case of removable defects, but the Buyer cannot properly use the Product due to the reappearance of the defect after repair or due to a larger number of defects. If there are other non-removable defects of the Product, the Buyer has the right to a reasonable discount on the price of the Product or has the right to withdraw from the Purchase Agreement.

2.7. If the Product sold at a lower price (due to a defect for which a lower price of the Product was negotiated with the Customer) or a used Product has a defect for which the Seller is responsible, the Buyer has the right to an appropriate discount instead of the right to exchange the Product.

3. Procedure for making a complaint

3.1 In the event that the Buyer wishes to make a claim for the goods, we first of all recommend informing us in advance by e-mail at the e-mail address info@donferoni.com, or in writing at the address Fashion Industry s.r.o., Dunajská 8, 811 08 Bratislava – Staré mesto, and within the warranty period. Together with the delivery of the complaint (complaint form) to the Seller or without unnecessary delay after its delivery to the seller, but always within the warranty period, the Buyer is obliged to deliver the complained products to the seller. The moment when the complaint was delivered to the Seller is considered the moment of application of the complaint.

3.2 The seller will assess the complaint, determine the method of handling the complaint and handle the complaint immediately, but no later than within 30 days from the date of application of the complaint. Handling of the complaint means the completion of the complaint procedure by sending the repaired Product to the address indicated by the Buyer in the complaint, exchanging the Product (or its part) and sending a faultless Product (or faultless part) to the address indicated by the Buyer in the complaint, returning (i.e. paying) the Purchase Price of the Product to the account specified by the Buyer as part of the claim, by paying an appropriate discount from the Purchase Price of the Product to the account specified by the Buyer as part of the claim, by sending an e-mail invitations to take over the fulfillment (result of the complaint - e.g. repaired Product, but also rejection of the complaint.

3.3. Claim form:

When making a claim, please follow the following procedure:

Send an e-mail to the e-mail address info@donferoni.com, where you indicate:

  • Order number
  • Product name
  • Defect description
  • The preferred way of dealing with the complaint (exchange of the product, withdrawal from the Purchase Agreement and return of the purchase price or provision of an adequate discount from the purchase price of the product)

When sending the goods, please ensure that the goods are properly packed and use cushioning material or the correct fillings so that the goods are not damaged during transport.